Terms and Conditions

Booking Terms and Conditions – The Lodge at Kicking Horse Kabins

Confirmation of Booking and Deposit

A deposit will be required of 25% of the total booking cost, or one night accommodation charge, whichever is the greater.  The balance can usually be paid on arrival/during your stay with us.   Ensure you have adequate insurance cover in case of cancellation (see cancellation policy below).  For reservations of less than 30 days in advance of stay, 100% is applicable at time of booking.

Payment

A valid credit card is required to secure your reservation. 

·       Deposit payments can be made by email money transfer at no charge (please contact us for information on this, if required). 

·       Credit cards are accepted for deposit and departure payments however a 2% credit card administration charge would apply. 

·       Departure payments can be made by interact/debit card or Cash (Canadian Dollars) at no additional charge.

·       Even if payment is made by other means, a valid credit card is required for all stays, for security purposes.

Cancellation Policy

Deposits are non-refundable.  If cancellation is received with less than 28 days’ notice, unless an alternative booking is taken, for the same period and value of the original booking, 100% of the accommodation charge is applicable.  Notice of cancellation must be received in writing.  Please ensure you have adequate insurance cover in case of cancellation. 

Minimum Stays

Unless otherwise stated or agreed upon, a minimum stay would be for 2 nights during peak season, and a minimum of 3 nights during public holiday weekends and Christmas/New Year.  

Couples Rate & Two Bedroom Rate

If the booking is under our stated occupancy rates (ie two bedroom/four person rate), there is a restriction in the number bedrooms that are to be used for the stay.  The bedrooms will be set for the guest to select which bedroom(s) to use, the remainder should be left untouched for the duration of the stay.  If more than the stated rooms and/or its facilities are used, or the guest capacity increases without advanced notification, then the full seasonal rate for the lodge will be charged to the main credit card used to secure the booking.

Guest Sleeping Capacity & Rate Information

The maximum sleeping capacity for the lodge is 8 persons. At no time must there be more than 8 persons in attendance, at any time in the lodge without prior consent.  Any increase in guest numbers from the original reservation must be made with prior approval.  Should there be unregistered guests without prior approval in writing, an additional fee of $50 per day over and above listed rate will be added automatically to the main credit card used to secure the reservation.

 

If after a reservation is made the guest capacity reduces, unless a minimum of 24 hours’ notice in advance of arrival is given, the original rate agreed will still apply.  Reduction in numbers however does not necessarily qualify for a reduction in rates.  

 

If guest capacity reduces to below the seasonal guest minimum, (ie couples rates/two bedroom rates may not be available during peak seasons and some public holidays) the rate agreed upon at time of booking will apply.

 

A $300 damage/cleaning deposit will be required for groups of over 6 guests.

Force Majeure

Refunds are not applicable in circumstances such as power outages, highway closures or other events beyond our control.  See applicable Cancellation Policy above.

 

Check In & Check Out Times

Access to the lodge will be after 3pm.    Check out is 11am.  Extra charges may apply for early/late access.  Golden is on Mountain Time (the same time zone as Calgary and one hour ahead of Revelstoke and Vancouver)

 

Quiet Time

Out of respect for other guests and our community, we maintain a quiet and peaceful property.  Please keep noise to a minimum at all times, so that others are not disturbed.  We have a strict quiet time of 11pm. If guests are using the hot tub, fire pit or gardens in general, then the noise levels must be kept to a level where it cannot disturb others.  We reserve the right to ask guests to leave the property if this is not adhered to. 

Smoking Policy

Please note:  The lodge is a non-smoking facility inside the building.  Smoking outside is permitted, provided cigarette ends are disposed of cleanly and safely. A charge of $200 will automatically be applied to the main credit card used to make the reservation if this policy is not adhered to.

Pet Policy

Well behaved and house trained dogs are welcome by prior arrangement only.  Pets are not allowed on the furniture or beds and must be kept under control/leashed at all times, including in the public areas/gardens  We reserve the right to ask guests to leave or find alternative accommodation for their pets should pets be in attendance without approval or appear to be badly behaved. Pets should not be left unattended in the lodge without permission.   See excessive cleaning costs and damage policy.

 

Pets will be charged at $25 per dog per night.  A refundable $300 cleaning/damage deposit is required for pet stays.

 

Internet Policy

Internet connection is available free of charge, via a satellite feed with monthly download limits.  Downloads of heavy data such as films and music sites, including but not exclusive to Netflix and Spotify is strictly prohibited .  If data download is over and above a ‘typical’ stay (email, facebook use etc is acceptable), internet charges may apply, and will be added automatically to the main credit card used to secure the reservation.   Due to the mountainous region, whilst the internet is usually stable, internet access cannot be guaranteed.  There is limited cell phone signal.

Damage/Loss of Property/Cleaning Deposits

For groups of six guests or less, with no pets, we do not take a damage/cleaning deposit, however the lodge will be checked thoroughly after departure.   If any damage is caused to hot tub, any other equipment or furniture during your stay, then a minimum $500 charge will apply and will be automatically applied to the main credit card used to secure the reservation.  In the event of unauthorised removal of property, including, but not exclusive to towels & linens, a minimum $150 charge will apply.  Charges will be made to the main credit card used to secure the booking.  This amount will increase should the value of these items exceed this minimum charge.   A $300 deposit is required for groups over six guests or parties with pets.

Excessive Cleaning costs

We do not charge a cleaning fee, however a minimum of $100 charge will be made for excessive cleaning that arises from extraordinary cleaning, over and above the standard typical stay.  This includes, but is not limited to:

·       kitchen should be left cleaned and all dishes put away in the cupboards.  The dishwasher should be left empty.

·       BBQ, microwave and oven should be left fully cleaned;

·       any smoking effects, drinking or dog deposits cleared away prior to departure.  

 

Excessive cleaning charges, if necessary, would be applied automatically to the main credit card used to secure the reservation.

 

Taxes

All accommodation and catering pricing do not include taxes (15% for accommodation and 5% for services, including food services.

Kicking Horse Kabins Terms and Conditions are sent with the booking confirmation and displayed in the lodge. Any queries should be made within 48 hours of receipt of the booking confirmation email, otherwise these Terms and Conditions are deemed read and  accepted by the guests.

 

 

Booking Terms and Conditions – The Kabin at Kicking Horse Kabins

 

Confirmation of Booking and Deposit

A deposit will be required of 25% of the total booking cost, or one night accommodation charge, whichever is the greater.  The balance can usually be paid on arrival/during your stay with us.   Ensure you have adequate insurance cover in case of cancellation (see cancellation policy below).  For reservations of less than 28 days in advance of stay, 100% is applicable at time of booking.

 

Payment

A valid credit card is required to secure your reservation. 

·       Deposit payments can be made by email money transfer at no charge (please contact us for information on this, if required). 

·       Credit cards are accepted for deposit and departure payments however a 2% credit card administration charge would apply. 

·       Departure payments can be made by interact/debit card or Cash (Canadian Dollars) at no additional charge.

 

Cancellation Policy

Deposits are non-refundable.  If cancellation is received with less than 28 days’ notice, unless an alternative booking is taken, for the same period of the original booking, 100% of the accommodation charge is applicable.  Notice of cancellation must be received in writing.  Please ensure you have adequate insurance cover in case of cancellation. 

 

Minimum Stays

Unless otherwise stated or agreed upon, a minimum stay would be for 2 nights.  

 

Force Majeure

Refunds are not applicable in circumstances such as power outages, highway closures or other events beyond our control.  See applicable Cancellation Policy above.

 

Check In & Check Out Times

Access to The Kabin will be after 4pm.    Check out is 10am.  Any variations to the times without prior arrangement could incur additional charges.  Golden is on Mountain Time (the same time zone as Calgary and one hour ahead of Revelstoke and Vancouver)

 

Smoking Policy

Please note:  The lodge is a non-smoking facility inside the building.  Smoking outside is permitted, provided cigarette ends are disposed of cleanly and safely. A minimum charge of $200 will automatically be applied to the main credit card used to make the reservation if this policy is not adhered to.

 

Pet Policy

Well behaved and house trained dogs are welcome by prior arrangement only.  Pets are not allowed on the furniture or beds and must be kept under control/leashed at all times, including in the public areas/gardens  We reserve the right to ask guests to leave or find alternative accommodation for their pets should pets be in attendance without approval or appear to be badly behaved. Pets should not be left unattended in the lodge without permission.   See excessive cleaning costs and damage policy.

 

Pets will be charged at $25 per dog per night.  A refundable $300 cleaning/damage deposit is required for pet stays.


Quiet Time

 

We require that all guests do not engage in any activity in the garden that could disturb or upset other guests.  There is a strict quiet time of 11pm and if this is not adhered to, we reserve the right to ask noisy guests to leave the property and the remainder of the reservation may be cancelled, with no refund on the balance of the stay.

 

Internet Policy

Internet connection is available free of charge, via a satellite feed with monthly download limits.  Downloads of heavy data such as films and music sites, including but NOT exclusive to Netflix and Spotify is strictly prohibited .  If data download is over and above a ‘typical’ stay (email, facebook use etc is acceptable), internet charges will apply, and will be added automatically to the main credit card used to secure the reservation.   Due to the mountainous region, whilst the internet is stable, internet access cannot be guaranteed.

 

 

Excessive Cleaning costs/Damage Charges

We do not charge a cleaning fee, or hold a damage deposit however a minimum of $100 charge will be made for excessive cleaning that arises from extraordinary cleaning, over and above the standard typical stay, or if any damage is made by the guests. 

 

Excessive cleaning iincludes, but is not limited to:

·       kitchen should be left cleaned and all dishes put away in the cupboards. 

·       BBQ, microwave and oven should be left fully cleaned;

·       any smoking effects, drinking or dog deposits cleared away prior to departure.  

 

Excessive cleaning charges, or damage charges, if necessary, would be applied automatically to the main credit card used to secure the reservation.

 

Taxes

All accommodation and catering pricing do not include applicable taxes.

Kicking Horse Kabins Terms and Conditions are sent with the booking confirmation and displayed in the lodge. Any queries should be made within 48 hours of receipt of the booking confirmation email, otherwise these Terms and Conditions are deemed read and  accepted by the guests.