Terms & Policies

TERMS AND CONDITIONS OF RESERVATIONS

Please email us to request a full copy of the reservation policies, but in summary, the key points are:

Check In and Check Out:

The Lodge - check in from 3pm, check out by 11am

The Kabin - check in from 4pm, check out by 10am

Confirmation of Booking and Deposit:

A deposit of one night or 25% of the total reservation cost. The balance would be due 30 days prior to arrival. Please ensure you have adequate insurance cover in case of cancellation (see cancellation policy below). For reservations of less than 30 days in advance of stay, 100% is applicable at time of making the booking.

Cancellation Policy

Deposits are non refundable, unless otherwise agreed. Any notice of cancellation must be received in writing. Please ensure you have adequate insurance cover in case of cancellation.

Guest Sleeping Capacity and Rate Information

Usual bookings for the Lodge is for up to 6 guests. If you have a group/family of 7-8, please inquire as to the options. The Kabin has a maximum capacity of 4 guests. At no time must there be more than 8 persons in The Lodge (unless they are registered guests of The Kabin), at any time without consent. Unregistered guests, without approval, would incur an additional charge. No ‘third party’ camping is permissable on the grounds. For full details on the guests sleeping capacity and rate information, please request a copy of the full terms and conditions of booking.

Force Majeure

Refunds are not applicable in circumstances such as power outages, highway closures or other events beyond our control. Please ensure you have adequate insurance to cover any unforeseen circumstances for cancellation.

Quiet Time

We maintain a quiet and peaceful property. Please keep noise to a minimum at all times, so that others are not disturbed. We have a strict quiet time of 11pm. If guests are using the hot tub, fire pit or gardens in general, then the noise levels must be kept to a level where it cannot disturb others. We reserve the right to ask guests to leave the property if this is not adhered to.

Pet Policy

Well behaved and house trained dogs are welcome by prior arrangement only. Pets are not allowed on the furniture or beds and must be kept under control/leashed at all times when in the main garden areas. Any pet ‘deposits’ must be cleared immediately, when exercising in the garden. Our full pet policy is available on request.

Security Deposit

Whilst a security deposit is not necessarily required for each reservation (see below), a valid credit card is required for each guest stay.

Any reservations by a third party, ie VRBO or similar. we will request a valid credit card for the group to cover any security deposit or breaches to our Terms and Conditions.

For groups of over 6, or guests with pets, we reserve the right to secure a $300 security deposit on the card used to secure the reservation.

If any damage is caused to the hot tub or any other equipment/furniture both inside and outside the properties, then a minimum $500 charge would apply and will be automatically charged to the main credit card used to secure the reservation (or requested for the reservation security).

We do not charge a cleaning fee, however a minimum $100 charge will be made for excessive cleaning that arises from extraordinary cleaning, over and above a typical guest stay.

Full details can be found in our terms and conditions of booking.

Taxes

All prices do not include tax unless otherwise staged. Combined accommodation tax in BC is16%.

This is just a summary of our Terms. Please call us, or send an email to info@kickinghorsekabins.ca to request a full copy of our terms and conditions. Upon making a reservation our terms will be sent to you.