Terms & Policies

 

Please email us to request a full copy of the reservation policies, but in summary, the key points are:

Check In and Check Out:

The Lodge - check in from 3pm, check out by 11am

The Kabin - check in from 4pm, check out by 10am

Confirmation of Booking and Deposit:

A deposit of one night or 25% of the total reservation cost, whichever is the greater at time of making the reservation. The balance can usually be paid on arrival/during stay. Please ensure you have adequate insurance cover in case of cancellation (see cancellation policy below). For reservations of less than 30 days in advance of stay, 100% is applicable at time of making the booking.

Cancellation Policy

Deposits are non refundable, unless otherwise agreed. If cancellation is received with less than 28 days notice, unless an alternative reservation is taken for the same period and value of the original booking, 100% of the accommodation charge is applicable. Notice of cancellation must be received in writing. Please ensure you have adequate insurance cover in case of cancellation.

Couples and Two Bedroom Rate (The Lodge only)

If the booking is under our stated occupancy rates (ie two bedroom/four person rate), there is a restriction in the number of bedrooms that are to be used for the stay. For full details on the reduced occupancy/bedroom rate, please request a copy of the full terms and conditions of booking.

Guest Sleeping Capacity and Rate Information

The Lodge has a maximum capacity of 8 guests. The Kabin has a maximum capacity of 4 guests. At not time must there be more than 8 persons in The Lodge (unless they are registered guests of The Kabin), at any time without consent. Unregistered guests, without approval, would incur an additional charge. For full details on the guests sleeping capacity and rate information, please request a copy of the full terms and conditions of booking.

Force Majeure

Refunds are not applicable in circumstances such as power outages, highway closures or other events beyond our control. Please ensure you have adequate insurance to cover any unforeseen circumstances for cancellation.

Quiet Time

We maintain a quiet and peaceful property. Please keep noise to a minimum at all times, so that others are not disturbed. We have a strict quiet time of 11pm. If guests are using the hot tub, fire pit or gardens in general, then the noise levels must be kept to a level where it cannot disturb others. We reserve the right to ask guests to leave the property if this is not adhered to.

Pet Policy

Well behaved and house trained dogs are welcome by prior arrangement only. Pets are now allowed on the furniture or beds and must be kept under control/leashed at all times when in the main garden areas. Our full pet policy is detailed in our terms and conditions of booking.

Security Deposit

For groups of six guests or less, with no pets, a security deposit may not be required. If any damage is caused to the hot tub or any other equipment/furniture both inside and outside the properties, then a minimum $500 charge would apply and will be automatically applied to the main credit card used to secure the reservation. For groups of over 6, or guests with pets, a $300 security deposit is required.

We do not charge a cleaning fee, however a minimum $100 charge will be made for excessive cleaning that arises from extraordinary cleaning, over and above a typical guest stay.

Full details can be found in our terms and conditions of booking.

Taxes

All prices do not include tax unless otherwise staged.

This is just a summary of our Terms. Please call us, or send an email to info@kickinghorsekabins.ca to request a full copy of our terms and conditions. Upon making a reservation our terms will be sent to you.